Key Terms for Ordering Flowers Online in Hendon

Flowers Hendon Online Flower Delivery Terms & Conditions

Introduction

These Terms & Conditions (“Terms”) govern your use of the online flower delivery services provided by Flowers Hendon (“we”, “us”, “our”). These terms apply to all customers ordering flowers for delivery in Hendon and the surrounding areas via our website. By placing an order with us, you agree to be legally bound by these Terms. Please read them carefully before placing your order, as they explain your rights and obligations regarding your purchase.

Eligibility and Service Areas

Our online flower delivery is available to individuals aged 18 years or over and to businesses acting through authorised representatives. By ordering, you confirm that you meet the relevant age and capacity requirements. Delivery is available throughout Hendon and adjoining locations specified on our website. These Terms apply uniformly to all customers in these areas.

The Order Process

Our online ordering system is designed for your convenience. The following steps outline how you can place an order for flower delivery in Hendon and surrounding areas:

Select Products: Browse our available flower arrangements, select your desired products, and add them to your cart.
Review Basket: View your basket to confirm items, quantities, recipient information, and delivery details.
Provide Details: Enter recipient’s delivery address, preferred delivery date and time (subject to availability), and any specific message or instructions.
Make Payment: Proceed to payment as explained in these Terms.
Order Confirmation: Once payment is successfully processed, you will receive an on-screen confirmation and an order summary. An email confirmation will be sent promptly, providing your unique order reference.
Order Fulfilment: Orders are fulfilled as per your specified delivery date, subject to our capacity and product availability.

By purchasing online, you warrant that all details supplied by you (including delivery address, contact information, and payment details) are accurate, current, and complete.

Product Availability and Substitution

While we strive to maintain up-to-date product listings and accurate stock information, the availability of specific flowers and arrangements can vary due to seasonal changes and supply conditions. If an item becomes unavailable after you have placed your order, we will contact you as soon as possible to discuss alternatives. Where necessary, we reserve the right to substitute flowers or packaging of equal or greater value and similar style without prior notice, ensuring your gift arrives as beautiful as intended.

Payments

Payment must be made in full via the payment methods accepted at checkout (e.g., credit/debit card, online payment platforms). Orders will not be processed or delivered until full payment is received and cleared. All prices listed on our website are inclusive of applicable VAT but exclude delivery charges, which are clearly stated at checkout. By submitting your payment details, you confirm you are authorised to use the selected payment method. We reserve the right to refuse orders if payment cannot be processed or is declined for any reason.

Order Amendments and Cancellations

If you wish to amend or cancel your order, you must contact us as soon as possible. Amendments (such as changes to delivery address, card message, or flower choices) can be accepted up to 24 hours before the scheduled delivery time, subject to availability and at our discretion. For cancellations, the following terms apply:

Cancellations with more than 24 hours’ notice: A full refund will be issued to your original payment method.
Cancellations within 24 hours of scheduled delivery: We will do our best to accommodate your request, but due to the perishable nature of flowers and preparation time, only partial refunds or no refund may be possible, depending on order confirmation status and whether the order has been prepared or dispatched.

In the unlikely event of a cancellation by us (for example, due to product unavailability, force majeure, or issues outside our control), you will be entitled to a full refund or an alternative solution as agreed between both parties.

Delivery Terms

We aim to deliver all flower orders on your chosen date, subject to circumstances beyond our control. Delivery time slots cannot be guaranteed but will be scheduled as close as possible to your preference. It is your responsibility to provide clear and accessible delivery instructions. If no one is present to accept the delivery, we may leave the arrangement with a neighbour, at a safe location on the property, or attempt redelivery. In all such instances, we will act in accordance with your provided instructions where possible.

We cannot be held liable for delivery delays or failures resulting from inaccurate addresses, inaccessible properties, lack of recipient availability, or events outside our control. It is the sender’s responsibility to ensure the recipient will be available to receive the delivery at the specified address and time.

Returns, Refunds & Complaints

Due to their perishable nature, flowers are generally non-returnable. However, we take pride in the quality and freshness of every delivery. If there are any issues with your order (e.g., damage or poor quality upon arrival), please notify us on the same day of receipt, providing photographic evidence if possible. Our team will investigate and, where appropriate, offer a replacement, repair, or refund at our discretion.

Your statutory rights as a consumer under UK law remain unaffected by these policies.

Customer Obligations

By placing an order for online flower delivery, you agree to:

Provide accurate and complete personal, recipient, and payment information
Ensure the recipient or an authorised person is available to receive the delivery
Use our website and services only for lawful purposes
Not use the website content, images, or materials for commercial or re-sale purposes

Liability

We are responsible for losses you suffer as a result of our breach of these Terms or negligence, but only to the extent that such losses are foreseeable and directly attributable to us. Our liability for any claim arising from your order shall not exceed the purchase price of the relevant order. We shall not be liable for any indirect or consequential loss, loss of goodwill, or incidental expenses.

Nothing in these Terms limits or excludes our liability for death or personal injury resulting from our negligence, fraud, or any other liability that cannot be legally limited under UK law.

Force Majeure

We are not liable for any failure or delay in performing our obligations due to events outside our reasonable control, including but not limited to natural disasters, severe weather, strikes, civil disturbances, supply shortages, or disruptions to transportation or communications networks.

Intellectual Property

The content of our website, including images, descriptions, logos, and arrangement designs, is our property or licensed to us and protected by copyright and intellectual property laws. You may use the site for personal, non-commercial purposes only. Any unauthorised use, copying, or distribution of website materials is prohibited.

Privacy and Data Protection

Your privacy is important to us. Any personal information provided during the ordering process will be handled in accordance with our privacy policy and UK data protection laws, including the General Data Protection Regulation (GDPR). We are committed to safeguarding your data and only use it to process orders, arrange deliveries, and enhance your customer experience.

Governing Law and Jurisdiction

These Terms and any contracts for the purchase of goods made using our website are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

Changes to these Terms and Conditions

We reserve the right to revise these Terms from time to time to reflect changes in our services, customer feedback, or relevant laws and regulations. Any changes will take effect upon posting to our website. We recommend checking these Terms regularly before placing each order.

Severability

If any provision (or part of a provision) of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be deemed severed from the Terms and will not affect the validity or enforceability of the remaining provisions.

Entire Agreement

These Terms constitute the entire agreement between you and Flowers Hendon regarding your purchase and use of our online flower delivery in Hendon and surrounding areas, superseding any prior agreements. No waiver of any term or condition shall be deemed a continuing waiver or a waiver of any other term or condition.

Contact and Customer Service

If you have queries regarding your order, cancellations, returns, or these Terms, please contact our customer service team using the details provided on our website. We aim to respond to all communications promptly and professionally.

Note: These Terms & Conditions are applicable to all online flower delivery customers in Hendon and the surrounding areas. Placing an order constitutes your agreement to be bound by these Terms.