Returns, Refunds & Complaints | Flowers Hendon

Our Fresh Flowers Guarantee in Hendon

At Flowers Hendon, we pride ourselves on being a trusted local florist dedicated to delivering beautiful, fresh blooms to homes and businesses in and around Hendon. Our Fresh Flowers Guarantee gives you confidence that every bouquet you receive from us is not just stunning but also at its peak freshness, ensuring maximum enjoyment and value for you or your recipient.

Damaged on Arrival Policy

Your happiness is our top priority. While we take every precaution to ensure your flowers are carefully packaged and delivered, occasionally accidents may occur during transit. If your order arrives damaged, please contact us as soon as possible, ideally on the same day of delivery. To help us resolve the matter swiftly, please supply a clear description and photo of the damage. We will quickly investigate and resolve the issue, offering you suitable options to remedy the situation.

Freshness Window Commitment

We promise that all our flowers will remain fresh and vibrant for a minimum of five days from delivery, provided they are cared for according to our care instructions. Our team selects the freshest seasonal blooms, expertly hand-tied for extended life. If your flowers show signs of wilting within this five-day freshness window, let us know within this time with photographic evidence, and we will arrange a satisfactory solution.

Refund & Replacement Policy

If your bouquet does not meet our Fresh Flowers Guarantee—whether due to damage on arrival or premature wilting within the freshness window—we will, according to your preference, offer a replacement arrangement of the same value to be redelivered as soon as possible or process a full refund. Your choice matters to us, and we strive to make the process prompt and hassle-free. Refunds are completed via the original payment method within 3-5 working days after approval.

Complaints Process

We value every customer and welcome your feedback to help us improve. If you wish to make a complaint—about our products, delivery service, or any part of your Flowers Hendon experience—please reach out to us promptly with details of your order and your concerns. Our customer care team will acknowledge your complaint within one working day and aim to resolve all issues within three working days. We are committed to treating your matter confidentially and professionally at all times.

Your Local Florist Trust

Flowers Hendon is proud to serve as your community florist—helping to make every celebration a little brighter, and every office or home more inviting. We are committed to earning your trust and satisfaction with every order, and appreciate the opportunity to make things right if expectations are not fully met.

Thank you for choosing Flowers Hendon—your local fresh flower experts for both households and businesses throughout the Hendon area.